Customer Service

Contact Us:
service@outerbankscountrystore.com
Office Hours: Mon-Fri 9am-5pm
Closed Weekends & Holidays

 
50starflag.jpg FREE SHIPPING 50starflag.jpg
on all orders of $50 or more! (continental U.S. only)

SHIPPING TIME
Please allow up to 5 business days to process and ship out an order. Your order may ship sooner than this. This is because we receive truck deliveries of our merchandise every few days. Orders may contain items that comes in from several vendors, which may arrive on different trucking schedules and sometimes delays can happen. Your order may ship sooner, depending on which items you ordered and the trucking schedule.

All of our Signs are custom made to order right here in our own wood shop, and take about a week to complete (including drying stages for the paint and finishes to cure) before they can be packed up for shipping. Please allow for extra time around ALL holidays, due to the volume of orders that come into the wood shop.

You will receive an automatic email on the day your order ships giving you a Tracking Number. After that, delivery time depends on the carrier. We ship via the U.S. Post Office and UPS. Please allow for extra time around ALL holidays for processing and shipping transit time, due to the sheer volume of orders that come in to us, as well as the post office and UPS. Thank you for your patience!

Purchases are shipped in the order in which they are received unless a specific date request is made. If you have a specific date, please let us know and we will do our best to move you to the front of the line.

Our apologies, but at this time, we do not offer Overnight Shipping services.

LARGE ORDERS & WHOLESALE ORDERS may take a little longer to fill. Large orders of signs may have a 1-2 week turnaround time. Thank you for your patience and for buying American! We suggest ordering 1 of any item you are interested in purchasing large quantities of first, to make sure it is the size, color, etc. that you need. Returns of large quantities are subject to a 20% restocking fee. Original shipping charges are non-refundable and you will be responsible for the cost of shipping the returned items.
Please read our return policy below for details.

 
 
 
RETURN POLICY
Most of our items are returnable, unless otherwise stated in the listing.
(For example, Flags are not returnable. Please view flag listings for more information.)

Contact MUST be made via email within 7 days of receipt of your order, and a reason given for the return. (Refunds may not be given for items returned without notifying us first.) Items must be post-marked back to us within 7 days of receipt of your order. A return shipping address will be supplied to you upon contacting us. The customer is responsible for the cost of shipping the items back. We do not supply pre-paid return labels.

Contact Information:   service@outerbankscountrystore.com

The items must be returned in their brand new, original condition. The  items cannot be returned if they have been used in any capacity. Pack items in the original packaging when possible (or use a suitable replacement).

• Refunds will be credited back the original purchase price of the item(s), less your shipping charges. Orders that received free shipping, will have the shipping cost deducted from your refund.

• Orders that received Bulk Pricing, or Orders of $75 or more are subject to a 20% re-stocking fee. This is because quantities of our home decor items are specially ordered just for you, and we do not receive refunds from the manufacturers when items are returned. Additionally, all signs are custom made to order, and are subject to this fee as well.

Refunds will not be given on any items that have been obviously used and returned after the fact,  such as a wedding or holiday. Due to the nature of the products we sell being decorations, and many purchases are made for a specific decorating event, party or holiday, we have to be very strict with our policy, as some dishonest few have tried to take advantage in the past.

Before purchasing, please read ALL Sizes & Measurements of your items, measure the space you will be using the item in, and double check your order. Measurements are given on all items in the listing descriptions, and returns may not always be accepted for items deemed "smaller than I thought" or "larger than I thought". Our home decor items are ordered specifically for you when you place your order. We kindly ask that you please measure first.

Outer Banks Country Store is a Family owned & operated American Company. We've been in business since 1999, and began as a Wholesale Company,  that now offers the convenience of selling to the general public at a discounted price.  We are not a large corporation, but we believe in offering quality items at a fair & honest price. Please keep in mind that most wholesale companies do not accept returns. In addition, all of our signs are proudly made right here in our studio in North Carolina. We are located on the Outer Banks of North Carolina. If you happen to be visiting our area, we do not maintain a public showroom. We are an online store only.


Contact Information:
service@outerbankscountrystore.com • (252) 202-6563
We prefer that you email us with any questions. We operate a very busy & loud wood shop, that makes it hard to hear over the phone in the office. Email is regularly monitored & one of our associates will contact you in a timely manner.

Thank you for shopping with us!

 

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