FAQ

FREQUENTLY ASKED QUESTIONS:

 

Q: Does holding products in a Shopping Cart save the items for me?
A:
No. Placing items in your Shopping Cart and holding them there without purchasing them will NOT take the products out of inventory and will NOT save them for you. The items can sell out, and often do, even though you had them in a shopping cart. The only way the items are taken out of inventory for you, is if you follow through with completing your purchase.

Q: Do you offer Overnight or Express Shipping?
A: No, our apologies, but at this time, we do not offer Overnight or Express Shipping services. We do ship Priority Mail and UPS.

Q: How long does it take for my order to ship?
A: Please allow up to 5 business days to process and ship out an order. Your order may ship sooner than this. This is because we receive truck deliveries of our merchandise every few days. Orders may contain items that comes in from several vendors, which may arrive on different trucking schedules and sometimes delays can happen. Your order may ship sooner, depending on which items you ordered and the trucking schedule.

All of our Signs are custom made to order right here in our own wood shop, and take about a week to complete (including drying stages for the paint and finishes to cure) before they can be packed up for shipping. Please allow for extra time around ALL holidays, due to the volume of orders that come into the wood shop.

Purchases are shipped in the order in which they are received unless a specific date request is made. If you have a specific date, please let us know and we will do our best to move you to the front of the line.

Our apologies, but at this time, we do not offer Overnight Shipping services.

LARGE ORDERS & WHOLESALE ORDERS may take a little longer to fill. Large orders of signs may have a 1-2 week turnaround time. Thank you for your patience and for buying American!


Q: Do you have a Catalog you could mail me?

A: No. Due to high printing & distribution costs, to keep our prices as low as possible, we do not offer a print catalog. All of our available merchandise is shown online and you can use our Search Box to find things quickly.
The industry has moved away from Catalogs and Trade shows and this trend helps to keep wholesale costs down.

Q: Can I place an order over the phone?
A: We don’t take credit cards over the phone because our online verification system encrypts your credit number so that both parties are protected. When your order is placed online, no one at Outer Banks Country Store ever sees your credit card information. It is encrypted for an added layer of protection.

Q: What are your shipping costs?
A: On your Shopping Cart page, if you click the “Estimate Shipping & Taxes” button, there you can enter your Zip Code and get your shipping rates. All orders of $50 and above will receive Free Shipping! (continental U.S. only)

Q: Do you ship to International locations?
A: Our apologies, but we currently ship to the United States only. Our international shipping options are not cost effective and we found that it took entirely too long for customers to receive their goods. Additionally, in the past we had several problems with lost packages and found that tracking them was impossible.

Q: Does Outer Banks Country Store offer Wholesale or Bulk Pricing?
A: Yes! Please click this link to view our Wholesale Information.

Q: Will Outer Banks Country Store send an Order Confirmation & a Shipping Notification via email?
A: Yes. If you provide your email address when placing an order, we will send you a message confirming your order. Please make sure you enter your email address correctly. If there is a typo, you will not receive the email updates.

Q: Why is my credit card declined or not working, when placing my online order?
A: If the billing address, zip code, expiration date or card verification code does not match what your bank or credit card company has on file, our system will automatically decline your card.

Q: Can my billing address & my shipping address be different?
A: Yes. Please make sure that your Billing address matches what your credit card company has on file. You will have the opportunity during checkout to change the Shipping address to whomever you wish the recipient to be.

Q: If I order a Sign, can I change the Size, Wording or Font (Letter style)?
A: No. All of our signs are made using professional templates that can't be altered. Each saying only comes with the wording and letter style that is shown.

Q: What is Outer Banks Country Store’s Privacy Policy?
A: Outer Banks Country Store is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party.  Outer Banks Country Store does not sell, trade or rent your personal information to others. How We Protect Your Credit Card Online: Shopping on outerbankscountrystore.com is safe & secure. We use multiple safeguards to keep your information completely confidential. The checkout process itself employs Secure Socket Layer (SSL) technology to ensure your safety. SSL encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded. We have partnered with PayPal to offer safe and secure credit card and electronic check transactions for our customers. The PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including Industry-leading security, with transaction processing secured by 2048-bit SSL encryption. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP.


If you do not see your Question answered here, feel free to contact us at:  service@outerbankscountrystore.com