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Store PoliciesContact us at: obcs@embarqmail.com FREE SHIPPING! On all Orders of $50 or MORE! (U.S. Only) SHIPPING TIME On average it takes approximately one week to process and ship out an order. You will receive an automatic email on the day your order ships. Please allow for extra time around ALL holidays due to the sheer volume of orders that come in. Thank you for your patience! You can CHECK THE STATUS of your order by entering your Confirmation # into the box at the bottom of our Service page. If your order has been shipped, your Tracking # will appear in the upper right hand corner. If your tracking # does not appear, keep in mind that our site updates at the end of each business day. Also bear in mind that it takes 3-5 business days to process and ship out an order, not including weekends and holidays. If you are decorating for an event on a specific date, or need a gift in time for a specific date, please email us directly and let us know the date. We will do our best to expedite your processing. All of our signs are custom made to order and take approximately 7-10 days to complete, including drying time for the paint to cure before we can pack it up and ship it out. Although we try to ship them faster, please keep in mind that our small wood shop can get backed up occasionally due to a large volume of orders and it may take a little longer than a week for your sign to be made. Thank you for your patience & for buying American! Your business is truly appreciated! You can check the status of your order by entering your Confirmation # into the box on our Service Page. If your order has been shipped, your Tracking # will appear in the upper right hand corner. If your tracking # does not appear, keep in mind that our site updates at the end of each business day. Also bear in mind that it takes 3-5 business days to process and ship out an order, not including weekends and holidays. RETURN POLICY Please read all sizes & measurements of your items (shown in the description of the listings) and double check your order before purchasing. Most of our items are returnable, unless otherwise stated in the listing. (For example, Flags are not returnable. Please view flag listings for more information.) If any of the items you've purchased arrives damaged, please contact us via phone or email immediately upon receipt of the item(s). We stand behind our products. Objects that have been obviously damaged due to mis-handling during the shipping process, will be replaced or refunded. Contact must be made via phone or email within 7 days of receipt of your items, and a reason given for the return, before returning the item(s). The items cannot be returned if they have been used in any capacity. Pack items in the original packaging when possible (or use a suitable replacement), and ship back to us within 7 days of receipt of your purchase. Refunds will not be given on any items that have been obviously used and returned after the fact, such as a wedding or holiday. Due to the nature of the products we sell, being that they are decorations, and many purchases are made for a specific decorating event, party or holiday, we have to be very strict with our policy, as some dishonest few have tried to take advantage in the past. Upon receiving the returned goods in their brand new, original condition, your credit card will be credited the original purchase price. If you received Free Shipping, your credit card will be credited the original purchase price less the shipping amount that it cost to ship to your address. ***** WHOLESALE PRICE RETURNS ***** Items purchased at the wholesale price, and orders of $100.00 or more are subject to a 15% restocking fee. This is because large quantities of our home decor items are specially ordered just for you. Wholesale Sign Orders are Custom Made specifically for you. Please keep in mind that most wholesale companies do not accept returns. You will be responsible for the shipping cost of returning the items. If you received Free Shipping, any refunds given will be less the original shipping amount that it cost us to ship your order to you. Signs Due to the primitive and rustic nature of our product line, no two items are exactly the same. Most of our products are purposely designed to look time-worn, aged, weathered & vintage. Please read all sizes & measurements of your items (shown in the description of the listings) and double check your order before purchasing. Privacy StatementOuter Banks Country Store is committed to protecting your privacy.
Shopping on outerbankscountrystore.com is safe & secure. We use multiple safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Socket Layer (SSL) technology to insure your safety. SSL encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of our store. We have partnered with PayPal to offer safe and secure credit card and electronic check transactions for our customers. The PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including Industry-leading security with transaction processing secured by 128-bit SSL encryption. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP. Contact us at: obcs@embarqmail.com or call: (252) 453-6892 Monday-Saturday 9am-6pm www.outerbankscountrystore.com |
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