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Store PoliciesContact us at: obcs@embarqmail.com SHIPPING TIME On average it takes approx. one week to process and ship out an order. Please allow for extra time around all holidays. If you are decorating for an event on a specific date, please email us directly and we will do our best to expedite your shipping. Contact us at: obcs@embarqmail.com RETURN POLICY Please read all sizes & measurements of your items (shown in the description of the listings) and double check your order before purchasing. If any of the items you've purchased arrives damaged, please contact us via phone or email immediately upon receipt of the item(s). We stand behind our products. Objects that have been obviously damaged due to mis-handling during the shipping process, will be replaced or refunded. Contact must be made via phone or email, and a reason given for the return, before returning the item(s). Pack items in the original packaging when possible (or use a suitable replacement), and ship back to us within 7 days of receipt of your purchase. Upon receiving the returned goods, your credit card will be credited the original purchase price, less the shipping amount that it cost to ship to your address. Please keep in mind, due to the primitive and rustic nature of our product line, no two items are exactly the same. Most of our products are purposely designed to look time-worn, aged, weathered & vintage. Please read all sizes & measurements of your items (shown in the description of the listings) and double check your order before purchasing. About our Signs: All of our signs are proudly made in the USA! Due to the wide variety of sign sayings and colors that we offer, every sign is custom made at the time it is ordered. Please allow approx. 7 days for us to custom make and ship your sign(s). We strive to make each and every sign to our high standard of quality & excellence. Thank you for your order! We appreciate your patience and we truly appreciate your business! About our Home Decor: Our home decor shipments arrive weekly. We do our best to continually update our quantities in our online store. In the rare event that you order an item that is temporarily out of stock, we will immediately refund your payment and contact you when the item is available again for purchase. Please allow up to 2 weeks for delivery. Privacy StatementOuter Banks Country Store is committed to protecting your privacy.
Shopping on outerbankscountrystore.com is safe & secure. We use multiple safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Socket Layer (SSL) technology to insure your safety. SSL encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of our store. We have partnered with PayPal to offer safe and secure credit card and electronic check transactions for our customers. The PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including Industry-leading security with transaction processing secured by 128-bit SSL encryption. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP. Contact us at: obcs@embarqmail.com or call: (252) 453-6892 Monday-Saturday 9am-6pm www.outerbankscountrystore.com |
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